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	<title>Consultant Value Added &#187; Churn</title>
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	<link>http://consultantvalueadded.com</link>
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		<title>Consultant Value Added &#187; Churn</title>
		<link>http://consultantvalueadded.com</link>
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		<item>
		<title>How to define a prepaid management framework in telecom?</title>
		<link>http://consultantvalueadded.com/2010/04/29/how-to-define-a-prepaid-management-framework-in-telecom/</link>
		<comments>http://consultantvalueadded.com/2010/04/29/how-to-define-a-prepaid-management-framework-in-telecom/#comments</comments>
		<pubDate>Thu, 29 Apr 2010 10:59:45 +0000</pubDate>
		<dc:creator>Carlos Valdecantos</dc:creator>
				<category><![CDATA[acquisition]]></category>
		<category><![CDATA[Churn]]></category>
		<category><![CDATA[Consulting]]></category>
		<category><![CDATA[prepaid]]></category>
		<category><![CDATA[ARPU]]></category>
		<category><![CDATA[caribbean]]></category>
		<category><![CDATA[SAC]]></category>
		<category><![CDATA[Subsidy]]></category>

		<guid isPermaLink="false">http://consultantvalueadded.com/?p=1294</guid>
		<description><![CDATA[Just came out of a workshop session with one of our clients, a mobile operator in the caribbean, where we are supporting them to redefine the distribution strategy while optimizing subscriber acquisition costs (SAC) and acquiring higher valuable clients. We got an interesting discussion related to prepaid subsidy in this market, as my client&#8217;s current practice is not showing good results and unveils room [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=consultantvalueadded.com&#038;blog=3987427&#038;post=1294&#038;subd=consultantvalueadded&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://consultantvalueadded.com/2010/04/29/how-to-define-a-prepaid-management-framework-in-telecom/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Like This!</media:title>
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		<item>
		<title>Churn in telecom and the H1N1 Flu comparison</title>
		<link>http://consultantvalueadded.com/2009/09/07/churn-in-telecom-and-the-h1n1-flu-comparison/</link>
		<comments>http://consultantvalueadded.com/2009/09/07/churn-in-telecom-and-the-h1n1-flu-comparison/#comments</comments>
		<pubDate>Mon, 07 Sep 2009 16:31:36 +0000</pubDate>
		<dc:creator>Carlos Valdecantos</dc:creator>
				<category><![CDATA[Churn]]></category>
		<category><![CDATA[Consulting]]></category>
		<category><![CDATA[Flu A]]></category>
		<category><![CDATA[H1N1]]></category>
		<category><![CDATA[postpaid]]></category>
		<category><![CDATA[prepaid]]></category>
		<category><![CDATA[Tamiflu]]></category>

		<guid isPermaLink="false">http://consultantvalueadded.com/?p=986</guid>
		<description><![CDATA[I clearly remember when my previous employer was referring to Telecom churn as a disease that should be treated as a Flu. As happens with today’s Flu A (H1N1) where most of the prevention messages come from the ability to detect and treat it correctly, Telecom churn should be firstly understood, then detected and finally [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=consultantvalueadded.com&#038;blog=3987427&#038;post=986&#038;subd=consultantvalueadded&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://consultantvalueadded.com/2009/09/07/churn-in-telecom-and-the-h1n1-flu-comparison/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">cvaldecc</media:title>
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		<item>
		<title>Vivo&#8217;s Q1&#8217;09 revenues grow 21.4% year-on-year: our opinion</title>
		<link>http://consultantvalueadded.com/2009/05/10/vivo-revenues-grow-21-4-year-on-year-our-opinion/</link>
		<comments>http://consultantvalueadded.com/2009/05/10/vivo-revenues-grow-21-4-year-on-year-our-opinion/#comments</comments>
		<pubDate>Sun, 10 May 2009 10:00:15 +0000</pubDate>
		<dc:creator>Carlos Valdecantos</dc:creator>
				<category><![CDATA[acquisition]]></category>
		<category><![CDATA[Churn]]></category>
		<category><![CDATA[Consulting]]></category>
		<category><![CDATA[prepaid]]></category>
		<category><![CDATA[Brazil]]></category>
		<category><![CDATA[Claro]]></category>
		<category><![CDATA[market share]]></category>
		<category><![CDATA[net adds]]></category>
		<category><![CDATA[Q12009]]></category>
		<category><![CDATA[quarter results]]></category>
		<category><![CDATA[TIM]]></category>
		<category><![CDATA[vivo]]></category>

		<guid isPermaLink="false">http://consultantvalueadded.com/?p=722</guid>
		<description><![CDATA[Brazilian mobile operator Vivo Participacoes&#8217; posted first quarter results last Friday. After hearing the investor&#8217;s call and downloading the 1Q results report, the highlights for this last quarter are: Net service revenue reached BRL 3.6 billion, up by 21.4 percent over the same quarter last year. EBITDA jumped by 25.2 percent to BRL 1.2 billion, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=consultantvalueadded.com&#038;blog=3987427&#038;post=722&#038;subd=consultantvalueadded&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">Vivo ms erosion</media:title>
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	</item>
		<item>
		<title>Channel Fraud management in telecom.</title>
		<link>http://consultantvalueadded.com/2009/04/03/channel-fraud-management-in-telecom/</link>
		<comments>http://consultantvalueadded.com/2009/04/03/channel-fraud-management-in-telecom/#comments</comments>
		<pubDate>Fri, 03 Apr 2009 11:06:47 +0000</pubDate>
		<dc:creator>Carlos Valdecantos</dc:creator>
				<category><![CDATA[Sales]]></category>
		<category><![CDATA[Churn]]></category>
		<category><![CDATA[distribution]]></category>
		<category><![CDATA[fraud]]></category>

		<guid isPermaLink="false">http://consultantvalueadded.com/?p=642</guid>
		<description><![CDATA[Following my previous post related to churn management, there’s another type of churn of which I would like to post. It’s the type of churn you can’t beat with common churn reduction initiatives, as it has nothing to do with abandonment. I’m referring to churn in origin. For “churners in origin” we understand those clients [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=consultantvalueadded.com&#038;blog=3987427&#038;post=642&#038;subd=consultantvalueadded&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">cvaldecc</media:title>
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		<item>
		<title>Focusing in churn management as a growth driver.</title>
		<link>http://consultantvalueadded.com/2009/04/02/focusing-in-churn-management-as-a-growth-driver/</link>
		<comments>http://consultantvalueadded.com/2009/04/02/focusing-in-churn-management-as-a-growth-driver/#comments</comments>
		<pubDate>Thu, 02 Apr 2009 12:17:45 +0000</pubDate>
		<dc:creator>Carlos Valdecantos</dc:creator>
				<category><![CDATA[Churn]]></category>
		<category><![CDATA[Consulting]]></category>
		<category><![CDATA[CVM]]></category>
		<category><![CDATA[market]]></category>
		<category><![CDATA[market share]]></category>
		<category><![CDATA[market share growth]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[SAC]]></category>

		<guid isPermaLink="false">http://consultantvalueadded.com/?p=636</guid>
		<description><![CDATA[In the last couple of years telecom churn has become a key lever with direct impact on EBITDA performance in both emerging and mature markets. Therefore, a retention strategy is becoming critical in order to reduce costs and increase revenues. Here at mmC Group, we believe that it is not enough to produce a churn [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=consultantvalueadded.com&#038;blog=3987427&#038;post=636&#038;subd=consultantvalueadded&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://consultantvalueadded.com/2009/04/02/focusing-in-churn-management-as-a-growth-driver/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">cvaldecc</media:title>
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		<item>
		<title>Are you an Alpha user?</title>
		<link>http://consultantvalueadded.com/2008/06/19/are-you-an-alpha-user/</link>
		<comments>http://consultantvalueadded.com/2008/06/19/are-you-an-alpha-user/#comments</comments>
		<pubDate>Thu, 19 Jun 2008 13:22:37 +0000</pubDate>
		<dc:creator>Carlos Valdecantos</dc:creator>
				<category><![CDATA[Consulting]]></category>
		<category><![CDATA[ARPU]]></category>
		<category><![CDATA[Churn]]></category>
		<category><![CDATA[social network]]></category>

		<guid isPermaLink="false">http://consultantvalueadded.wordpress.com/?p=38</guid>
		<description><![CDATA[The Alpha User is a human networking hub. The Alpha User is someone who loves to communicate with everyone and keeps the social group connected and informed. The Alpha User is also earlier in adopting most operator’s services than the peers on the same social network. That does not make an Alpha User the same [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=consultantvalueadded.com&#038;blog=3987427&#038;post=38&#038;subd=consultantvalueadded&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://consultantvalueadded.com/2008/06/19/are-you-an-alpha-user/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<item>
		<title>Customer churn should be treated like the flu</title>
		<link>http://consultantvalueadded.com/2008/06/17/customer-churn-should-be-treated-like-the-flu/</link>
		<comments>http://consultantvalueadded.com/2008/06/17/customer-churn-should-be-treated-like-the-flu/#comments</comments>
		<pubDate>Tue, 17 Jun 2008 17:35:09 +0000</pubDate>
		<dc:creator>Carlos Valdecantos</dc:creator>
				<category><![CDATA[Churn]]></category>
		<category><![CDATA[ebitda]]></category>

		<guid isPermaLink="false">http://consultantvalueadded.wordpress.com/?p=34</guid>
		<description><![CDATA[Customer churn is often treated like the ﬂu. Management assumes the root cause of the problem can’t be eliminated; the best they can hope for is to minimize the symptoms. But just as new medical breakthroughs empower physicians to attack the ﬂu virus directly, it is possible to diagnose and repair the root causes of [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=consultantvalueadded.com&#038;blog=3987427&#038;post=34&#038;subd=consultantvalueadded&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://consultantvalueadded.com/2008/06/17/customer-churn-should-be-treated-like-the-flu/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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