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	<title>Consultant Value Added &#187; retention</title>
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		<title>Focusing in churn management as a growth driver.</title>
		<link>http://consultantvalueadded.com/2009/04/02/focusing-in-churn-management-as-a-growth-driver/</link>
		<comments>http://consultantvalueadded.com/2009/04/02/focusing-in-churn-management-as-a-growth-driver/#comments</comments>
		<pubDate>Thu, 02 Apr 2009 12:17:45 +0000</pubDate>
		<dc:creator>Carlos Valdecantos</dc:creator>
				<category><![CDATA[Churn]]></category>
		<category><![CDATA[Consulting]]></category>
		<category><![CDATA[CVM]]></category>
		<category><![CDATA[market]]></category>
		<category><![CDATA[market share]]></category>
		<category><![CDATA[market share growth]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[SAC]]></category>

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		<description><![CDATA[In the last couple of years telecom churn has become a key lever with direct impact on EBITDA performance in both emerging and mature markets. Therefore, a retention strategy is becoming critical in order to reduce costs and increase revenues. Here at mmC Group, we believe that it is not enough to produce a churn [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=consultantvalueadded.com&#038;blog=3987427&#038;post=636&#038;subd=consultantvalueadded&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Handset replacement &#8211; What&#8217;s next?</title>
		<link>http://consultantvalueadded.com/2008/09/16/handset-replacement-whats-next/</link>
		<comments>http://consultantvalueadded.com/2008/09/16/handset-replacement-whats-next/#comments</comments>
		<pubDate>Tue, 16 Sep 2008 10:31:47 +0000</pubDate>
		<dc:creator>Carlos Valdecantos</dc:creator>
				<category><![CDATA[Consulting]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[Subsidy]]></category>
		<category><![CDATA[ARPU]]></category>
		<category><![CDATA[Handset replacement]]></category>

		<guid isPermaLink="false">http://consultantvalueadded.wordpress.com/?p=226</guid>
		<description><![CDATA[We had an interesting chat with the head of devices of one of the biggest Mobile operators in Europe. One of the topics raised was the handset replacement speed evolution and the future in a 1-year future. Following this conversation, I have been reading Paul Jacobs’ (Qualcomm’s CEO) latest statement where he says that there [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=consultantvalueadded.com&#038;blog=3987427&#038;post=226&#038;subd=consultantvalueadded&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Key questions in market share revamping</title>
		<link>http://consultantvalueadded.com/2008/08/11/key-questions-in-market-share-revamping/</link>
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		<pubDate>Mon, 11 Aug 2008 09:48:47 +0000</pubDate>
		<dc:creator>Carlos Valdecantos</dc:creator>
				<category><![CDATA[Churn]]></category>
		<category><![CDATA[Consulting]]></category>
		<category><![CDATA[Pricing]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Subsidy]]></category>
		<category><![CDATA[acquisition]]></category>
		<category><![CDATA[market share]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[turn-around]]></category>

		<guid isPermaLink="false">http://consultantvalueadded.wordpress.com/?p=119</guid>
		<description><![CDATA[We have a challenging assignment for fall. One of our clients is requiring support to increase it&#8217;s market share in a saturated market where there are two big mobile operations and our client occupies the 2nd position willing, at least, to double it&#8217;s current rate in the shortest time possible. With this objective in mind, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=consultantvalueadded.com&#038;blog=3987427&#038;post=119&#038;subd=consultantvalueadded&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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